Returns and exchanges - Morrck

Returns and exchanges

If you change your mind about your purchase:

Notifying Morrck within 14 days of the purchase being delivered to you – you can either return the item (at your cost) within 14 days of notifying us for a full refund including the P&P or return the item (at your cost) for an alternative product (we will pay P&P).

Notifying Morrck within 14 – 28 days of the purchase being delivered to you – you can either return the item (at your cost) within 14 days of notifying us for a full refund excluding P&P or return the item (at your cost) for an alternative product (P&P will be charged).

Notifying Morrck after 28 days of purchase being delivered to you – you can return the item (at your cost) within 14 days of notifying us for an exchange (P&P will be charged).

For all returns and exchanges the item needs to be unused and still with the labels in place. You are responsible for the returned item until it reaches us – we can’t process your refund or exchange until we receive your item back. Once the item is received we will either post out your exchange or process your refund.

Faulty Products

In the event that you receive a faulty Morrck product, please contact us. We will refund or exchange your product on receipt of the returned item.  Morrck will pay for the return postage.  A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.

I received my travel blanket as a gift. Can I return it for a refund?

You can return items given to you as a gift as long as you include details of the original purchaser, as any refund has to be made to them (due to anti-money laundering regulations). The refund will not include the cost of any gift wrapping or P&P (unless the item is faulty).  You can of course exchange your gift.

What if I want to exchange my item for something that’s a different price?

We will refund the price difference between your item and a cheaper one or require extra payment to match the price of a more expensive one. You can make the additional payment by phone, or by sending a cheque with your returned item

Where should I send my returns and exchanges?

Our address is on our contact us page.  Please note it can sometimes take up to 14 days to process when we’re very busy.  Please remember to include a cover note, or the packing slip sent with your original order.

Can I return items bought at a Baby Show?

Yes, you can see returns and exchange policy above.