Placing an order and paying
If an item is not in stock at the time of processing your order, we will let you know and aim to ship it within 2 weeks of your order being placed. All items in your order, whether in stock or not, must be paid for at the point of order.
On completion of your order you will receive an order number – please make a note of this reference in case you do not receive an email confirmation. An email confirmation will be sent following every order and it is your responsibility to ensure that your email address is correct.
By placing an order on www.morrck.com you are agreeing to both our privacy statement http://morrck.com/privacy-statement/ and cookie policy http://morrck.com/cookie-policy/ .
Please note product colours can vary slightly from those shown on your computer.
Product safety – The Morrck Baby Hoodie is classified as clothing in the UK and as such it is not required to be crash tested. However, for our own peace of mind we have tested it using the same test conditions used to evaluate the safety of child car seats in Europe. If you are outside the UK please check, prior to purchase, whether your country requires baby hoodies to meet any standards within your country.
What happens if my order is out of stock?
Occasionally we may be out of stock of an item. Stock levels are visible on our website and our system will allow you to place an order where there is no stock immediately available. We would aim to dispatch any items you order that are showing as out of stock to you within two weeks of your order. If it is likely to be any longer then we will let you know.
Order acceptance and contract
The contract for the sale of the goods will be formed when we send an email confirmation to you that we’ve dispatched the product to you at the address you provide us with. Please note however that this site and its contents do not form an agreement between Morrck and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.
Account security
You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility to ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
Currency and pricing
All prices quoted include VAT (if applicable) but exclude P&P. Morrck reserves the right to change prices for products shown on our website at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.
All prices are shown in British Pounds – currency conversion is subject to the exchange rates applied by your method of payment at time of order.
Payment methods and processing
Morrck currently accepts payment via Visa, Mastercard, Maestro, Visa Electron, American Express and PayPal. Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.
To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.
Delivery information
In addition to the UK we can deliver to: Andorra, Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, USA.
If your country is not listed, please contact us to discuss your requirements.
- UK Mainland: £3.95 Royal Mail Tracked 48 hr service (aims to deliver within 2 working days)
- Non-Mainland UK (Northern Ireland, Channel Islands, Scottish Highlands & Islands): £3.95 Royal Mail Tracked 48 hr service (aims to deliver within 2 working days although may be slightly longer)
- Ireland: £6.95 Courier tracked and signed for service (aims to deliver within 2 working days)
- Europe: Prices depend on the weight of your order. £8.95 for the first item, add £2 per item thereafter. Royal Mail tracked (apart from Norway which is a signed for service only). Aims to deliver in 2-5 working days.
- Rest of the World: Prices depend on the weight of your order. £10.95 for the first item, add £2 per item thereafter. Royal Mail tracked (aims to deliver in 5-7 working days)
P&P is free if you spend over £100 with Morrck (UK only).
Please ensure you choose the correct delivery option for the delivery address. If you don’t and you pay too little, we’ll have to contact you for additional payment and this may mean your order is delayed. If you pay too much, we’ll refund the difference to you automatically.
Please note that certain countries may incur additional customs duties or import taxes in addition to the P&P charges.
Delivery timescales are based on the Courier or Royal Mail’s published delivery times. Please note that weekends and Bank Holidays are not classed as working days. Orders shipped to EU or Rest of World are dependent on local postal services and delivery times may vary from the timescales quoted by Royal Mail. Sometimes events beyond our control (postal strikes or Christmas delays) prevent this from happening.
Returns & exchanges policy
If you change your mind about your purchase:
Notifying Morrck within 14 days of the purchase being delivered to you – you can either return the item (at your cost) within 14 days of notifying us for a full refund including the P&P or return the item (at your cost) for an alternative product (we will pay P&P).
Notifying Morrck within 14 – 28 days of the purchase being delivered to you – you can either return the item (at your cost) within 14 days of notifying us for a full refund excluding P&P or return the item (at your cost) for an alternative product (P&P will be charged).
Notifying Morrck after 28 days of purchase being delivered to you – you can return the item (at your cost) within 14 days of notifying us for an exchange (P&P will be charged).
For all returns and exchanges the item needs to be unused and still with the labels in place. You are responsible for the returned item until it reaches us – we can’t process your refund or exchange until we receive your item back. Once the item is received we will either post out your exchange or process your refund.
Faulty Products
In the event that you receive a faulty Morrck product, please contact us. We will refund or exchange your product on receipt of the returned item. Morrck will pay for the return postage. A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.
I received my travel blanket as a gift. Can I return it for a refund?
You can return items given to you as a gift as long as you include details of the original purchaser, as any refund has to be made to them (due to anti-money laundering regulations). The refund will not include the cost of any gift wrapping or P&P (unless the item is faulty). You can of course exchange your gift.
What if I want to exchange my item for something that’s a different price?
We will refund the price difference between your item and a cheaper one or require extra payment to match the price of a more expensive one. You can make the additional payment by phone, or by sending a cheque with your returned item
Where should I send my returns and exchanges?
Our address is on our contact us page. Please note it can sometimes take up to 14 days to process when we’re very busy. Please remember to include a cover note, or the packing slip sent with your original order.
Can I return items bought at a Baby Show?
Yes, you can see returns and exchange policy above.
Liability
Your child’s safety remains your responsibility. Please strap them into your car seat and buggy securely according to the manufacturer’s recommendations. Please make sure you are using the correct sized Baby Hoodie for your baby. Morrck does not accept liability for any injuries resulting from use of the Baby Hoodie.
To the extent permitted by law, Morrck will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Morrck’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Morrck to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
Intellectual property
The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of Morrck and are protected by UK and international trade mark laws.
All content and images in this website are owned by or licensed to Morrck. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal use is prohibited without our permission.
Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property without our prior written consent.
Governing law
This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.